Terms of service

Welcome to New Age Needlepoint! By purchasing from our shop, you agree to the following terms and conditions. Please read them carefully.

1. Overview

These Terms of Service ("Terms") govern your use of our services and your purchase of products from New Age Needlepoint ("we," "us," or "our"). By placing an order, you agree to be bound by these Terms.

2. Products

  • All items are described as accurately as possible. Because our products are hand-painted and handmade, slight variations may occur.

  • Custom and personalized orders are made to order and may require additional processing time.

3. Orders

  • All orders are subject to availability and our acceptance.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Prices are subject to change without notice, but the price at the time of order will always be honored.

4. Payment

  • Payment is due at the time of purchase. We accept all major credit cards and payment methods supported by the selling platform.

5. Shipping

  • Estimated delivery times are provided for your convenience but are not guaranteed.

  • We are not responsible for delays caused by the carrier, weather, or customs.

  • Buyers are responsible for providing the correct shipping address. We are not responsible for packages lost due to incorrect or incomplete address information.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details regarding eligibility, timelines, and procedures.

7. Intellectual Property

All designs, images, content, and product descriptions are the exclusive property of New Age Needlepoint and may not be copied, reproduced, or used without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, New Age Needlepoint is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law

These Terms are governed by the laws of the state of [Your State], United States. Any disputes shall be resolved in the courts located in Spartanburg, SC

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services after changes are posted constitutes your acceptance of the new Terms.